Portal is a new breed of smart WiFi that keeps you connected to the strongest, fastest WiFi at all times, specially when there are several other WiFi networks or devices around you.
SET UP YOUR PORTAL
SET UP YOUR NETWORK
ADD YOUR DEVICES
The Portal team approached us to design and develop the core apps that allow users to configure the wifi router. There were several factors that made this an extremely challenging project. First off, we had to design the app to keep setup steps minimal. We also had to deal with a large amount of potential failure cases and ensure that the user could recover quickly and gracefully to accomplish setup. An engineering team distributed over 6 locations meant that we had to be extremely flexible and detail oriented to accomplish a launch before the holiday shopping season.
Keeping in mind the challenges of a complicated technical project with a distributed team and several moving parts, we structured an internal team that could maximize the chances of success and reduce ineffciencies. We assigned a mobile lead local in San Francisco to work with the stakeholders from Portal. The lead coordinated all activities between the PM team, our Design / Engineering teams and Portal's server and network teams. We also changed our teams work timings to ensure overlap with the distributed teams.
We launched the product successfully before the holiday shopping season to the App Stores.
UI / UX
SETUP IN A FLASH
Step by step instructions with clear language and illustrations made it easy for users to set up the system.
A well illustrated splash screen gave the users a warm first impression and boosted brand awareness.
While waiting for Portal to finish setting-up, an eye-catching loading animation made the wait enjoyable.
EASY TO MANAGE
A clean design and clear call-outs allowed users to manage guest, roles and configure access with a few taps.
We increased user trust and security by letting users know what devices were connected and who had been granted access.
A classic problem in a new product launch is to balance speed of execution to the quality of the product. In an IoT project of this nature with hardware/software integrations, there are several points of failure that could affect the user experience. We worked with the Portal Product and Engineering teams to come up with solutions to maintain quality while executing rapidly on features. We created realistic release schedules that allowed us sufficient time for testing. While the hardware was being developed, we coordinated with their backend teams to create a simulator for the device that could help us test the core functions ahead of schedule. This lead to continuous improvement of the product quality while not compromising on the release schedule.
Reliable Wi-Fi is what a lot of us have come to expect in today's world of hyper-connectivity. I don't know about you, but my roommates and I just went with whatever router Comcast gave us. That was a rookie move because it only reliably works in one room (the room with the router) out of five.